General Shipping Terms
We provide free shipping for all contiguous U.S.orders (HI, AK, APO, PR, Guam, etc. excluded). Most orders ship out the same day and can take between 3-6 business days to arrive at their destination.
U.S Non-Contiguous Orders
Orders shipping to non-contiguous U.S. territories will ship through the U.S. Postal Service. This includes Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, and Marshall Islands.
You may upgrade your shipping option to UPS 2 Day during checkout by paying actual 2nd Day shipping rates. The 2nd Day option is only available if you live in a state where UPS Ground takes more than 2 days to deliver from our warehouse in Walnut, CA. (This protects you from unnecessarily paying for 2nd day shipping when the UPS Ground or Priority Mail service would get there in the same amount of time). Shipping time starts when your package leaves our facility.
We ship from Walnut, California. Orders placed before 3PM PST usually ship out the same day. Typically, orders placed after 3PM PST will ship the following day. Orders placed Friday after 3PM PST will ship the following Monday or next business day. Shipping time usually takes 3-5 working days to arrive to the East Coast and 1-3 working days on the West Coast. Our orders are imported every few hours into our internal processing system. At that time you will receive your order number via email and another email will follow with tracking number details a few hours after the item leaves our facility. Transit times start when your package leaves our facility. Transit times are not guaranteed and shipping costs are not refundable.Tracking emails are sent night from our internal system from firstname.lastname@example.org. You may view the status of your order by logging into your account and viewing your order history or by clicking the 'Track Order Link' in your order confirmation email.